What management software for your Climbing Club?

Choosing a management software for climbing gyms is not a trivial matter. That's why it's necessary to know the options available on the market.

Doinsport, the ideal management software for climbing gyms

One solution to manage all operational aspects of your climbing gym while providing a quality customer journey to your community is possible with Doinsport.

Doinsport, the core features of management software for bouldering

Online Booking and Payment

Online booking has become essential for climbing gym managers. Your clients are often parents whose children/teenagers are "Millennials." They have been immersed in technology since birth. Using a computer to book a hotel, a flight, or a climbing session is completely natural for these targets. It is unthinkable, in 2021, not to provide this service for your clients.

Moreover, a climbing gym manager spends an average of 10 hours a week on the phone to take bookings. Thanks to its attractive interface and ease of use, the Doinsport management software gateway allows obtaining up to 90% of online bookings! This represents an average save of 7 hours per week for climbing gym managers. That’s time that can be dedicated to developing the bouldering area and engaging with climbers.

Finally, you can opt for the implementation of online payment. With adaptability as a guiding principle, Doinsport offers several options regarding e-payment :

• Full Payment at Booking : Give your clients the option to pay the full amount of their session online. This solution allows you to recover the booking amount in case of cancellation, depending on your criteria. 

• Setting a Deposit : Require your clients to pay a deposit of 10%, 30%, or 50% of the total amount of their booking. The deposit has the advantage of not representing as large a financial burden as full payment for your client. However, it offers you compensation in case of cancellation.

• Credit Card Hold : The credit card hold is by far the solution we recommend for climbing clubs. It allows managers to block a deposit for the booking amount without the account being actually charged. Therefore, if your client cancels, you are free to charge the total or partial deposit but also to exercise your merchant side by waiving the booking amount.

Read our special report on online booking for more details

Cash Management

While online payment can reduce the number of people at the cash register, cash management for clients remains a key moment in your organization. To avoid cold sweats, Doinsport, the management software for climbing gyms, has chosen to integrate a cash register into its management interface.

Connected with the booking schedule, Doinsport's cash management system helps reduce manipulations and cash errors. It also allows you to easily add consumables from the Bar or restaurant to your ticket.

Moreover, it is often necessary for you to separate the amount of a booking so that each participant can pay their share separately.  A feature that the cash register integrated into the management software offers.

Finally, a cash register is also a management tool for your activity. Invoicing, editing quotes, exporting your analyses, and your accounting data has never been easier. Your accountant will thank you.

In summary, the management software for climbing gyms Doinsport is the only one to offer a cash register entirely designed for optimizing your activity.

Learn more about the cash register 

Managing Your Community of Climbers

Knowing your clients' habits is a major issue. Whether it's to analyze general trends or individual behaviors, it's necessary to generate and process the data continuously sent by the members of your community.

To do this, the management software for your climbing gym must be able to collect and easily return this data. Thanks to its efficient CRM, linked to bookings, Doinsport continuously aggregates data such as personal information, attendance statistics, or additional consumption.

This allows you to analyze the large trends of your community to adapt your offers and your communications. You can also view the statistics for a particular client through an extremely detailed client profile.

Thus, you can automatically segment your Database to offer them tailored and relevant content.

Communication with Your Community

Because, yes, it is becoming increasingly difficult to get in touch with one’s clients. However, contrary to popular belief, digital can bring you closer to your community.

The software for climbing gyms Doinsport integrates a communication module linked to the CRM. From your management interface, you can send targeted and mass communications via 3 channels :

• Email

• SMS

• Push Notifications

Email

Email is the most common format. Non-intrusive and free, it has a clear advantage.  Used sparingly and with rigorous targeting based on your CRM data, mailing can be effective. However, you will rarely exceed an open rate of more than 30%.

SMS

The good old text message remains an effective means of contacting clients. It boasts an open rate of 90%. Disadvantage: it is often perceived as intrusive by recipients and represents a considerable budget for you (between 6 and 10 cents per SMS).

Push Notifications

If the perfect compromise exists, push notifications are the illustration. Every day, you receive notifications on your phone. Whether for messages, information, updates, or promotions, these little windows appear in your notification center. In 70% of cases, push notifications are opened. Additionally, they are entirely free!

Doinsport is the only player that gives you the opportunity to develop your climbing gym’s dedicated application, and  thus enable you to send pushes to your community.

You didn’t know that management software for climbing gyms could do that!

Managing a climbing gym is not just about controlling flows and communication. In this context, Doinsport has integrated additional tools into its software for the development of climbing gyms.

Loyalty Management 

Ensuring the profitability of your climbing gym necessarily involves retaining your clients. Your management software for climbing clubs must provide you with the tools to turn passing clients into true regulars.

Doinsport includes 3 types of resources :

• Subscriptions

• Credit

• Wallet

Subscriptions

The first driver of loyalty: subscriptions. They can take various forms. Unlimited, granting discounts or limited to specific time slots (Off-peak hours, weekdays), they have the advantage of ensuring a regular income for your structure. However, be cautious of abuse. Unlimited subscriptions, for example, can greatly erode your profitability. Indeed, free access during peak hours can sometimes be ill-advised. 

Entry Packs

Entry packs are nothing more than prepaid cards. They offer your clients the possibility to purchase, in advance, a predetermined number of sessions in your climbing gym. The construction of the offer is crucial for the success of this scheme. For example, by offering a booklet of 10 entries at the price of 9, you generate cash flow in advance. Moreover, you create recurrence and increase the attendance of your gym.

Wallet

The Wallet is an exclusive feature of the management software for climbing gyms Doinsport. This feature allows your clients to load a given amount onto a virtual wallet. The dematerialized amount can only be spent in your center. Whether for paying entry fees, consuming at the Bar-Restaurant or any other purchases in your complex.

Once again, the offer you build around this feature is crucial. You can imagine a recharge model like 30 euros deposited = 35 euros credited to the wallet.

This model is extremely appreciated by parents who no longer have to give cash to the children who visit your establishment.

Events

Birthdays, bachelor parties, and other team-building events are part of your climbing gym’s routine. It is important for you to be able to manage these events with ease. Doinsport provides you with the ability to monitor registrations, payments, and communicate with registrants in just a few clicks.

Another advantage is that you can simplify the organization of your competitions. Your climbers can easily register, allowing you to track the status and number of participants in your competition.

Online Store

Moreover, you can increase your revenue effortlessly by selling merchandise online. The Doinsport management tool allows you to easily add physical products (club branded clothing, harnesses, climbing gear, accessories…) as well as digital products (Subscriptions, Credits) to your online store.

The online store represents an essential additional service to enhance the customer experience and retain your climbers. You represent a reference point for your members, a place they love and eagerly look forward to visiting. They are your best ambassadors; offering gear, clothing, or any other personalized accessories is the perfect way to solidify the bonds within your community. 

A unique interface with climbing gym clients!

To convert your community to online booking, it is important to offer a quality interface that caters to all client profiles.

Intuitive and efficient booking gateways

Thanks to its booking gateways, the management software for climbing gyms Doinsport gives all your clients the opportunity to find the channel that suits them.

The website

First of all, it is important that your clients can book on your website. Your website is the first point of contact that prospects have with your center. You will naturally find a booking interface on this channel. The cherry on the cake, it is totally responsive and can integrate on all devices: phone, tablet, computer.

Facebook

Next, your presence on social media is essential. Despite a decline in its usage, Facebook remains the leading social network on the market. 75% of 20-50 year-olds have an account on the blue social network. Doinsport hence offers the integration of a booking gateway directly on your climbing gym’s business page.

A custom application that respects the identity of your climbing gym

It has become essential for gyms: having an app named after them in the Stores. Doinsport is the only management software for climbing gyms that includes in its offer the development, publication, and updating of a functional app with an incredible design. This app incorporates the full graphic charter of your climbing gym.

Moreover, it allows your clients to book, organize their event, make purchases, or use their virtual wallet. This client tool centralizes all the services of your climbing gym! Clever, isn't it?